PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
Due to the nature of custom – made products, please allow us 10 ~ 14 business days to process your order.
Once your order is in the progress of production, options (color, size, style etc…) cannot be modified/ and your order cannot be cancelled/exchanged/refunded. *Some individuals may have allergic reactions to metal or plated products hence, we do not recommend those who are sensitive to metallic products or those who have concerns for such conditions. * Metal in nature may have a scent that may be peculiar to some customers. We do not recommend it to those who are sensitive to scent or those who have concerns about such conditions. * Please take into consideration that all plated metal products will discolor naturally over time. However, we do understand that this may be a concern to some customers hence, we do not recommend purchasing for those who are concerned about discoloration.
COVID – 19: Please take into consideration that due to the CoronaVirus, international delivery can be put on hold or can be delayed. Our customer service monitors the courier availability regularly hence please contact us if you have any concerns relating to delays or the status of your order.
Due to the nature of custom – made products, please take into consideration that we only accept cancellations or order modifications within the first 24 hours after your order has been placed.
Please email or call us +82. 070 . 4115 . 8223 for the cancellation to be processed.
Please take into considerations that all our products are custom made therefore, we do not accept refunds. * Packaging removal, worn/used products cannot be exchanged or refunded. * Please note that reasons for exchange/ refunds does not apply to fine scratches, blowholes on the surface, color, tone, size etc… conditions of natural stones
If defects occur and the product has not been worn, please contact us within 7 days from the receipt of your order.
It is our policy to make direct exchanges (exchange to the same product, size, color) for items with defects.
All shipments costs due to defects will be covered by us.
Refunds and exchange can be denied if customers insist on minor differences for the purpose of exchange or return, or if we notice any abuse in our policy.
Refunds and exchange can be denied if customers insist on minor differences for the purpose of exchange or return, or if we notice any abuse in our policy. * Due to the nature of 925 Silver, warpage can occur in the process of opening the packaging. If warpage occurs, apply slight force with your hand to reshape the shape. * Please avoid environments with excessively high or low temperature. * Please avoid humind enviornments. Humidity will stimulate discoloration. * Please avoid contact with perfume/ sprayers/blow dryers. * Please be aware that stones/ cubic zirconia/ pearls or chains can be disconnected if external shock is applied.